Q: Please remind your readers to update their FasTrak account when they sell their car. I didn’t, and the new owner ran up charges of $163 before I noticed it.
I called FasTrak and they said I could dispute it but needed documentation from the DMV to prove it was sold. It took several calls before they accepted my call, and I could not do it online. I am waiting to hear back.
I received a call from my sister in Southern California regarding charges from the same license plate. Apparently, when I removed the plate from my account, they started charging her account, as she had added that car to her account when I was visiting in 2008. I sent her all my documentation, and she has filed a dispute.
Joan Rose, San Ramon
A: Good luck to both of you. Be warned that this can happen.